Coronavirus - Latest Delivery Information
We're doing our best to support our customers in this time of uncertainty. Please bear with us.
Here at The Hemp Shop we are able to continue serving you. We live on a farm in Somerset and our business is based here, so we are able to self-isolate without disturbing our business. Those who are able to, are now working from home. We have good stock levels and a relatively uninterrupted supply chain, meaning we can continue to dispatch health foods, CBD, sustainable clothing, fabrics and anti-bacterial hemp soaps to you when you need it. We are short staffed, so orders are being despatched a day or 2 later than usual.
Royal Mail have pledged to provide as comprehensive a service as possible. Some areas of the country could experience slightly longer delivery times due to staff illness
The information provided below is based on the latest updates from our fulfilment partners, please bare in mind that the situation could change at any time.
OUR ADVICE: It's best to expect a slight delay, and then you'll be pleasantly surprised if it turns up early!
Delivery Information
UK Mainland
- Royal Mail - There may be slight delays in Royal Mail parcels arriving at their destinations. "Next Day" delivery currently unavailable.
- DPD - There have been no significant delays in DPD parcels arriving at their destinations. "Next Day" delivery currently unavailable.
UK Highlands and Islands
- Royal Mail - There have been no reported interruptions in services to the highlands and islands of the UK. However, customers should expect slight delays going forwards due to high volumes and potential staff illness.
- DPD - There have been no reported interruptions in most services to the highlands and islands of the UK. "Next Day" delivery currently unavailable.
International
- DPD - There are some delays with international orders in selected countries. For the latest information see the DPD bulletin page.
- As of 08/01/20 several of the couriers we use for orders to the EU have issued a statement saying they are stopping/pausing their road deliveries to Europe until the middle of next week. We will update this page when more information is available.
- Follow this link – https://www.dpd.co.uk/content/products_services/covid-19-updates.jsp for the latest DPD delivery information.